Customer Service

Feel free to call Customer Service toll-free at: 1-800-966-2811, Monday – Friday, 8:00 a.m. - 5:00 p.m. ET.

Customer Service representatives are here to talk with you about things such as:
• Sharing a compliment or complaint
• Getting directions and hours for a medical clinic
• Helping you to choose or change your doctor

To maintain the highest level of care, we continue to monitor our services to you. One way we gather feedback is by asking you to take a minute to complete our online comment form. Thank you in advance for helping us provide professional and efficient service to you and your family.

Your opinion is important to us. If you have a non-urgent comment or concern, please fill out our online form or email us at info.fl@optum.com: