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...because the patient always comes first

In The News


April 30, 2012

Utilizing Interactive Voice Response to Reduce Health Service Utilization, Expand Clinical Capacity, and Improve the Quality of Life for Older, COPD Patients: HealthCare Partners The Clinical Advisor, Center for Technology and Aging, and Moore Foundation

HealthCare Partners (HCP) utilized a telephone-based home remote patient monitoring (RPM) technology in order to reduce health utilization and enhance quality of life for elderly patients with chronic disease. Consumers/patients that were targeted in this RPM project were over 65 years of age and had chronic obstructive pulmonary disease (COPD) and other chronic diseases. The 6-month intervention utilized TeleVox’s interactive voice response (IVR) technology with patients answering COPD symptom and wellness questions 1-2 times a week via telephone. Responses were analyzed and live care management phone calls from RNs were conducted as needed. IVR technology supplemented an existing patient-centric COPD program to help identify and reduce disease exacerbations in between regular care management calls and appointments.
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