Center Support Manager – South Pinellas/Manatee

POSITION SCOPE:

The Center Support Manager reports to the VP of Medical Management and is responsible for the oversight of the centers’ operational and medical management needs.

REQUIREMENTS:

¨ Seven years experience in the healthcare field, as well as 5 years in a management/supervisory capacity

¨ Knowledge and experience in data analysis, financial analysis and medical review

¨ Experience in developing analytical tools and spreadsheets, along with instructional tools

¨ Knowledge and experience in Quality Assessment and Improvement programs

¨ Knowledge and experience in the development and administration of managed care principles and practices

¨ Ability to administratively manage and coordinate services

¨ Ability to establish and maintain effective working relationships with staff, members, network providers, and health plans

¨ Ability to interact and communicate effectively with JSA staff, providers, and local community personnel

¨ Ability to develop, implement and monitor policies to effectively uphold the JSA standards of care, policies and procedures

¨ Ability to train and develop educational tools

¨ Excellent planning and organizational skills

¨ Current Florida RN/LPN license preferred: clinical/medical experience required

¨ Computer literate, with working ability of Word, Excel, Internet and e-mail

¨ Ability to travel locally

RESPONSIBILITIES:

• Direct supervision of all administrators including hiring, performance reviews, counseling and terminations
• Indirect supervision of all Case Managers including assisting with performance reviews, counseling, and recommendation for terminations
• Assist in the recruitment process and the assignment of staff & duties
• Responsible for compliance with JSA Healthcare Policies & Procedures
• Accountable for oversight & development of the orientation process for the Administrators
• Function as an essential support person for all centers.
• Maintain continuous analysis of all operational and medical management activities & practices
• Respond to inquiries about clinic issues and develop effective corrective action plans
• Professionally represent JSA in the Tampa medical community
• Assure compliance with state and federal regulations/standards
• Advise Director of Operations regarding any risk management issues and participate in the resolution of complicated issues
• Act as liaison between JSA Corporate office and the centers
• Other job duties as assigned